Tim Huckabee, a noted consultant in the floral industry, has been writing an upselling column in the Society of American Florists, SAF Magazine known as “Floral Management” for a few years now. The articles are an easy one-page read that will show you the holes in the dike with your phone selling strategy. Upselling opportunities abound on every phone call, for employees that are trained to recognize the signals. Our strong suggestion is that you have your entire staff of phone selling employees read these articles. Simply click on the title, and the PDF will open up automatically.
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